If you tried the previous steps or live in a country or region where Support App is not available, you can still reset your password and regain access to your account with account recovery. Then tap Forgot Apple ID or Password, and follow the onscreen steps. After you sign out, make sure the Apple ID field is empty. Tap Forgot Apple ID or Password, then follow the onscreen steps.ĭon't see a Sign In screen? Tap Sign Out.If you see someone else's user name, erase it. When a Sign In screen appears, make sure the Apple ID field is empty.
If your friend or family member uses iOS 9 through 12 and they can't download the Apple Support app, use the Find My iPhone app instead. Tap Next, then follow the steps on your screen until you receive confirmation that your Apple ID password is changed.Īny information that you enter will not be stored on the device.Enter the Apple ID that you need to reset the password for.Tap Get Started, then tap 'A different Apple ID.'.Under Topics, tap Passwords & Security.Then open the Apple Support app and follow these steps: To reset your password using the Apple Support app on a friend or family member's iPhone, iPad, or iPod touch with iOS 12 or later, the device owner will need to download the Apple Support app.Īsk the device owner to open the App Store on their iPhone, iPad, or iPod touch, then search for Apple Support and download the app. You can reset your Apple ID password on a friend or family member's iPhone, iPad, or iPod touch using the Apple Support app or the Find My iPhone app. If you use a recovery key for account security, you can use it to help reset your password on your iPhone, iPad, or iPod touch. In some cases, you may be able to reset your password using a trusted phone number and trusted email. Use a trusted phone number, trusted email, or a recovery key Before you can reset your Apple ID password, you'll be required to enter the password you used to unlock your Mac. Click Security > Reset Password or Change Password.Choose Apple menu > System Preferences, then click iCloud.With macOS Mojave, High Sierra, or Sierra: If you're asked to enter your Apple ID password, click 'Forgot Apple ID or password' and follow the onscreen instructions.Choose Apple menu > System Preferences, then click Apple ID.
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